Generator & Hybrid Support Plans
With traditional providers, support starts when something breaks. With Blue Diamond, support begins the moment your equipment goes live - powered by our ONE telemetry platform and monitored 24/7 by our Overwatch team. Fewer surprises, faster response times, and data-driven decisions that reduce cost and risk across your entire fleet.
Explore Support PlansSmarter Protection with ONE + Overwatch
More than just field support, our offering combines intelligent fault detection with live monitoring and rapid response. With ONE powering the data and Overwatch standing by 24/7, your critical power assets are under constant expert supervision — with issues often resolved remotely before they impact your operations.
ONE detects the issue
Real-time analytics flag anomalies like fuel leaks, abnormal load behaviour or maintenance triggers.
Overwatch responds
Our engineers are on call 24/7 — escalating critical issues the moment they arise.
Technicians are dispatched
If a fault can’t be resolved remotely, a technician is sent to site before the failure escalates.
Our Generator Support Plans
| Feature | Basic | Next | Diamond |
|---|---|---|---|
| ONE Portal Access | Included | Included | Included |
| COâ‚‚ & Diesel Reporting | Portal only | Portal + Email | Portal + Email |
| 24/7 Remote Overwatch | - | Included | Included |
| Power-to-Site Guarantee | - | - | Included (uptime SLA) |
| Mixed Fleet Compatibility | Included | Included | Included |
| On-Site Service Visits | Pay-per-use | Pay-per-use | Included (routine) |
| Emergency Support | $300 + hourly | $300 + hourly | Included (24/7) |
| Consumables | Charged | Charged | Included (scheduled only) |
| Fleet Servicing | - | Optional (charged) | Included |
| 3rd Party Install | $500 per asset | $500 per asset | $500 per asset |
| ONE Comms Module | $1,500 | $1,500 | Included |
| Support Line Access | Business hours | Business + callback | 24/7 Priority |
Which Plan is Right for You?
Basic
For small operations or internal fleets that need visibility and basic reporting.
Next
Great for active projects and rental scenarios requiring 24/7 monitoring and on-demand support.
Diamond
Best for remote sites and mission-critical operations that demand full support with uptime SLA.
Expert Technicians & Rapid Response
Our industry-certified technicians are strategically located across the country, ready to deploy at a moment’s notice. Equipped with modern diagnostic tools and backed by our engineering team, they can quickly diagnose and resolve any mechanical or electrical problem on-site.
Why Blue Diamond Machinery?
Specialized & Certified Team- Comprehensive Coverage (Generators, BESS, Hybrid)
- Intelligent ONE Platform
- Always-On Overwatch Monitoring
- Multi-Brand Equipment Expertise
- Proven Experience in Mining, Infrastructure, Construction
Let’s Keep Your Power Online
Whether you're operating critical infrastructure or a temporary job site, our support plans give you confidence, clarity and control.
Talk to Our Support Team